Exchanges and Returns

• If there’s ever a problem with your order, contact us and we’ll quickly make it right!
• You are welcome to return any item for any reason within 4 weeks of receiving it.
• If any item fails to meet your expectations at any time, please return it for a refund or exchange.
• All returns must be unworked and in resale condition.
• After 4 weeks, we may charge you a 15% restocking fee. All returns after 60 days are at GTI discretion.
• International Customers: If you need to return an item from outside the USA, please contact us for details.

Returns Information

• Damaged Items: If your order was damaged in transit, save the original carton, packing material and the damaged goods.
• Missing Items: If something is missing from your order, please check your invoice for backorders or partial shipments.
• Incorrect Items: Let us know and we’ll correct the order.
• Ship the package by your preferred method to the address below (no CODs accepted). Remember to get a tracking number, since the package is your responsibility until we receive it.

Please ship your return to:

• Guitar Tools International LLC.
  26310 Oak Ridge Dr. Suite 15.                      
  Spring, TX 77380-3777