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Exchanges and ReturnsAdministrator2020-01-16T16:16:49+00:00
Exchanges and Returns
- If there’s ever a problem with your order, contact us and we’ll quickly make it right!
- You are welcome to return any item for any reason within 4 weeks of receiving it.
- If any item fails to meet your expectations at any time, please return it for a refund or exchange.
- All returns must be unworked and in resale condition.
- After 4 weeks, we may charge you a 15% restocking fee. All returns after 60 days are at GTI discretion.
- International Customers: If you need to return an item from outside the USA, please contact us for details.
- Damaged Items: If your order was damaged in transit, save the original carton, packing material and the damaged goods.
- Missing Items: If something is missing from your order, please check your invoice for backorders or partial shipments.
- Incorrect Items: Let us know and we’ll correct the order.
- Ship the package by your preferred method to the address below (no CODs accepted). Remember to get a tracking number, since the package is your responsibility until we receive it.
Please ship your return to:
- Guitar Tools International LLC.
26310 Oak Ridge Dr. Suite 15.
Spring, TX 77380-3777