Returns and Refunds

If there is a problem with your order, please contact us, and we will work with you to resolve it as quickly as possible.

30-Day Return Policy

  • Eligible products may be returned for any reason within 30 calendar days of delivery for a refund or exchange.
  • Returned products must be unused, unworked, unmodified, complete, and in resalable condition. All original parts, accessories, documentation, and packaging supplied with the order must be included.
  • Products showing installation marks, modifications, damage caused after delivery, missing components, or other signs that prevent resale may not qualify for a full refund.
  • Returns requested more than 30 calendar days after delivery require prior approval and may be declined.

How to Request a Return

  • Before returning a product, contact us through our website contact form or email guitartools.usa@gmail.com.

Please include:

  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Photographs, when the product is damaged, defective, or incorrect.

Do not send cash-on-delivery packages. COD deliveries will not be accepted.

U.S. Returns

  • Eligible returns originating within the United States receive a prepaid return label.
  • Follow the instructions provided with the label and keep the tracking number and shipping receipt until the return and refund have been completed.

International Returns

  • International customers are responsible for arranging and paying all return shipping costs.
  • Prepaid return labels are available only for eligible returns originating within the United States. We strongly recommend that international customers use a trackable shipping service.
  • The return remains the customer’s responsibility until it is delivered to and received by Guitar Tools International.

Damaged, Missing, or Incorrect Products

  • Damaged products: If your order arrives damaged, keep the original shipping carton, packaging materials, and damaged merchandise. Contact us promptly and provide photographs of the package and product.
  • Missing products: Check your invoice and shipping confirmation to determine whether the missing product is backordered or being shipped separately. If it is not, please contact us.
  • Incorrect products: If you received the wrong product, contact us so we can review the order and provide the appropriate resolution.

Refunds

  • After a returned product is delivered, we will inspect it.
  • Approved refunds will be issued to the original payment method within 7 business days after we receive and inspect the return.
  • Your payment provider or financial institution may require additional time to post the credit to your account.
  • If a returned product does not meet the conditions stated in this policy, we will contact you before completing the return.

Return Address

  • Guitar Tools International LLC
    26310 Oak Ridge Dr., Suite 22
    Spring, TX 77380-3777
    United States

For assistance, contact us at guitartools.usa@gmail.com or by SMS at +1 (832) 998-9286.

Return Label